Contact our management.
Two practitioners who have run contact centres, migrated them, and built the analytics to measure them. Not a sales team: the person you speak to first is the person who takes responsibility for the work.
Yes, we provide analysts.
Our analysts, testers and delivery practitioners work as part of every engagement, led by the directors below. You get a team that has done this before, not a pair of advisers and a request to find the people yourself.
Hamish Stewart
Founder · Customer channel strategy
Two decades in customer channel strategy and behavioural economics, applied to how people actually behave when they contact an organisation. Instrumental in self-service and digital adoption for service organisations across Australasia and internationally.
Richard Yelash
Director · Operating models and cloud migration
More than a decade as a business owner of customer-facing channels before helping clients design, build and run those systems and operating models. Has led numerous step-change initiatives in large service organisations and increasingly leads the shift of contact centres to the cloud.
To reach either of us, email contact@flare-design.com.au.
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